Do you ship overseas?
Yes, we ship internationally! We offer free express international shipping on all orders over $250 within North America, and charge a flat rate of $45 for anywhere else.
How long will it take to get my order?
VICTOR LI offers the following shipping options for domestic orders:
- FedEx Standard Shipping: 5 to 7 Business Days
- FedEx Express Shipping: 1 to 3 Business Days
All U.S orders will be shipped via FedEx. Shipping times are estimated based on the option of selecting ground shipping and express. To ensure guaranteed delivery window please place all orders by 1PM EST Monday - Friday.
What shipping carriers do you use?
All orders will be shipped via FedEx. Shipping times are estimated based on the option of selecting ground shipping and express.
When will I receive my pre-ordered product?
The shipping timeline for the pre-ordered product can be found on the product page. A separate shipping confirmation e-mail will be sent to you as soon as the order is shipped.
Can I exchange my product for a different one?
Sale items are non-refundable and are only eligible for exchange within 14 days of the delivery date.
Unfortunately, at this time we do not offer price adjustments for sale items.
Can I return my product?
VICTOR LI accepts returns on full price items within 14 days from the date you receive your package. Items marked 'Sale' are non-refundable and are eligible for exchange only. If 14 days have gone by since you received your package, we unfortunately cannot offer you a refund or exchange. Swimwear, intimate apparel, bodysuit will not be refundable for hygiene reason and are always considered final sale and are not eligible for return or exchange.
To be eligible for a return or exchange, your items must be unused and in the same condition that you received them. Items must also be returned with original hangtags, order confirmation slip, and in the original packaging. Original packaging includes VICTOR LI shopping bag and/or VICTOR LI garment bag for certain products.
How do I complete a return?
To complete your return, please follow the process detailed here:
- Send an email to email@example.com with your order number, return reason, and items to be returned.
- Please include all original hangtags and packaging in your return.
- Carefully pack your return item and use a trackable shipping service provider.
- Drop package off at the local office of the designated shipping carrier or schedule a pickup.
When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the confirmation of your refund.
Your refund will be processed and automatically applied to your credit card or other original method of payment. Depending upon your bank or credit card company, the refund can take up to 7-10 business days to post. If 10 business days have passed and you still have not received your refund, please contact firstname.lastname@example.org.
How do I navigate shopvictorli.com?
There are several ways to shop our site. You may explore our homepage, or visit the navigation bar found at the upper left hand corner of every page. Simply roll your cursor over the relevant section to open a drop-down menu, then click on the links to visit categories. If you are looking for a specific item, our search box is located on the upper right hand corner of our page. You may search for products by name, color, category or style.
I'm having problems placing an order. What can I do?
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service at email@example.com
How do I subscribe/unsubscribe to Victor Li emails?
To subscribe, simply click the subscribe link on the bottom of our website. Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email. If you have an online account, you may also unsubscribe by signing into your account and editing your email preferences.
Any other questions?
You can contact us through our contact page or send us an e-mail at firstname.lastname@example.org! We will be happy to assist you.