Get in Touch With Us
This page is how you reach the editorial team behind Online Casinos. Email is the only channel we run, and it goes to a person, not a ticket robot. Before you write, it is worth knowing one thing: we are a research and comparison publisher, not a casino operator. We do not hold player accounts, process deposits, approve withdrawals or issue bonuses. If your message is about a balance or a pending cashout, the operator has to resolve it — though we can tell you what to ask them and where to escalate.
Email us directly
Write to us at [email protected]. We aim to reply within two business days, US hours, Monday to Friday. Complex corrections that need us to re-verify a casino's published terms can take longer, and we would rather answer properly than quickly.
To get a useful reply first time, include:
- The casino name exactly as it appears on our page
- The page URL you were reading
- Your state of residence, since availability and legality differ across the US
- Screenshots of the terms in question, where you have them
- Dates — when you deposited, when you requested a withdrawal, when you were told what
Please do not send us passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and we will delete anything of that kind that arrives.
How we make money, stated plainly
Some links on this site are commercial. If you open an account with an operator after clicking through, Online Casinos may be paid a commission. That funding pays for the research; it does not buy a position in our rankings, a rating or a favorable sentence. We say so here because the commercial relationship is the single most common thing readers email to ask about, and you are entitled to a direct answer rather than a footnote.
What you can write to us about
| Type of message | What we can do |
|---|---|
| Factual correction | Re-check the operator's published terms and amend or remove the claim. Include the URL. |
| Bonus terms question | Explain wagering requirements, max bet caps, expiry windows and cashout limits in plain terms. |
| Withdrawal delay or dispute | Point you to the operator's complaints procedure and, where the site is state-licensed, the regulator that takes player complaints. |
| Payment method availability | Tell you what an operator advertises and flag where we could not verify it for US players. |
| Responsible gambling support | Direct you to independent help lines and self-exclusion routes. We do not counsel, and we do not judge. |
| Partnership or media enquiry | Discuss it — with the standing condition that editorial placement is not for sale. |
What we cannot do: reset your casino password, release a held payout, overturn a KYC rejection, refund a deposit, or tell you whether a particular site is safe in absolute terms. No online casino is completely safe, and anyone who tells you otherwise is selling something.
Questions about the operators we list
Most reader mail concerns three or four names near the top of our comparison. Here is the context we would give you by email anyway, including the parts the advertising leaves out.
Raging Bull
It sits first on our list on editorial rating (10.0), largely because its headline offer is the most aggressive we cover: 410% up to $10,000 plus 50 free spins. Readers write in about the size of that figure, and the honest answer is that headline percentages are the least important number in a bonus. What decides whether it is worth taking is the playthrough multiple, the maximum bet allowed while a bonus is active, the expiry window and any cap on what you can cash out from bonus funds. Read those four before you deposit. The limitation: a very large percentage match almost always carries correspondingly heavy wagering, and a $10,000 maximum is theoretical for most players since you would need a deposit in the thousands to approach it. New players only, terms on the operator's site govern.
Magician Bet
Rated 9.8, and the reason it earns mail is the phrase "101% No Wagering." If that holds as advertised, bonus winnings are not locked behind a playthrough multiple — which for many readers is worth more than a headline three or four times the size. That is the whole case for it. The limitation is that "no wagering" frequently sits alongside other restrictions: a cap on winnings from the bonus, game exclusions, or a short validity period. Check which of those apply before treating it as unrestricted cash, and note the percentage match is modest by the standards of this list.
Slots of Vegas
Also 9.8, with 375% plus 50 free spins tied specifically to Cash Chaser. It appears here because the free spins are attached to a named game rather than floating across the library, which makes the value easier to work out — you can look up that title's RTP and volatility rather than guessing. The limitation is the flip side of the same thing: if that game does not suit you, the spins portion is worth little, and spin winnings commonly convert to bonus funds carrying their own wagering rather than to withdrawable cash.
Uptown Aces
Rated 9.8, with the largest percentage on the list at 600% for new players. No maximum was published to us alongside that figure, and that absence is exactly the thing to check before you deposit — a percentage with an undisclosed cap tells you nothing about the dollars involved. Worth a look if you are depositing small and want maximum play time; less relevant if you intend to deposit large. New players only.
The rest of the list
Card Crush (9.5) and Zumba Cards (9.5) run reward structures rather than straight cash matches — mystery coins and cards in one case, a 250% deposit bonus up to 250 SC in the other. Amazon Jackpots (9.2) offers 4 posters plus 40 free SC and a bonus wheel for a $20 purchase, which is a paid bundle, not a giveaway. BetUS (9.4) runs 200% up to $4,000 for new players, and Slots and Casino (9.2) advertises 500% up to $2,500 across three deposits, so the full value needs three separate qualifying deposits, not one. Bets.FM (9.1) quotes 225% up to 1 BTC plus 225 free spins, which means crypto funding and crypto-denominated limits — email us if you want that explained before you try it.
Money questions we answer most often
Deposits, withdrawals and fees generate more reader mail than anything else, so here is the shape of it. Minimum deposits at US-facing casinos commonly start in the $10 to $25 range, and crypto minimums are quoted in coin value rather than dollars. Common funding routes are debit cards, credit cards (issuer-dependent — many US banks decline gambling transactions), ACH bank transfer, wire, prepaid vouchers, e-wallets and cryptocurrency. PayPal availability is not universal and tends to exist only at state-licensed operators, so verify it on the cashier page rather than the marketing page.
Payouts behave differently from deposits. A withdrawal usually runs through three stages: a pending or reversal period set by the operator, identity verification, then the banking leg. ACH and bank transfer typically take the longest; e-wallets and crypto are usually quicker. Operators may apply minimum withdrawal amounts, weekly or monthly caps, and processing fees on certain methods. Expect to complete KYC — government ID, proof of address, sometimes proof of the payment instrument — and expect source-of-funds questions on larger sums. That is a legal obligation on the operator, not an accusation. If a payout stalls past the published timeframe, email us the dates and we will tell you what to demand and where to escalate.
What is in the games libraries
If your question is "what will I actually find in there," the categories break down roughly as follows:
- Slots — the bulk of most libraries. The two numbers that matter are RTP, the theoretical long-run return, and volatility, which describes how streaky the payouts are.
- Progressive jackpots — pooled prizes that grow until someone wins. Often require a maximum bet to qualify, and typically excluded from bonus playthrough.
- Table games — blackjack, roulette and baccarat. Usually contribute little or nothing toward wagering requirements, which catches people out constantly.
- Live dealer — streamed tables with human croupiers. Higher table minimums, and frequently excluded from bonus play altogether.
- Mobile — most operators run browser-based mobile play; a native app is less common and not something to assume.
Game fairness rests on random number generators and on the software providers behind the titles. Where an operator names its providers and publishes RTP figures, that is a good sign. Where it does neither, note the gap.
The other products these operators run
Several of the names above are not casino-only. BetUS and Bets.FM operate sportsbook and, in places, racebook and poker alongside the casino floor. This matters for two practical reasons readers email about. First, a welcome bonus is usually product-specific — a casino match generally cannot be cleared on sports bets, and sportsbook promotions have their own separate terms. Second, wallets are sometimes shared and sometimes separate, which affects how fast you can move funds and whether a bonus locks your whole balance. Ask the operator's support to confirm in writing before you deposit against a cross-product offer.
Legal standing, eligibility and where to get help
You must be at least 21 to use this site and, in most US jurisdictions, to gamble online. Online casino regulation in the United States is set state by state, not federally — a handful of states license real-money online casinos directly, others permit sweepstakes-style or social play under different rules, and some prohibit online casino gambling entirely. Federal law governs certain payment and interstate matters but does not create a national online casino license.
An important distinction we repeat in every reply: an operator accepting US customers is not the same as an operator being authorized to serve them in your state. Those are separate questions. Before depositing, confirm the site's licensing status and confirm that it applies where you live. Where a site is licensed by a US state regulator, you have a formal complaints route through that regulator once the operator's own process is exhausted. Where it is not, your recourse is materially weaker, and that is a genuine risk rather than a technicality. For context on how offshore and alternative-jurisdiction sites operate, see our guide to casinos outside GamStop.
If gambling has stopped being entertainment, contact the National Council on Problem Gambling helpline at 1-800-522-4700, available 24/7. Most operators offer deposit limits, loss limits, session reminders and self-exclusion in account settings; state-licensed sites in regulated markets also participate in state self-exclusion programs. Third-party blocking software can restrict access at the device level. If you mention this in an email to us, we will point you to resources and nothing else — no promotions, no upsell.
Before you hit send
For anything involving a specific account, contact the operator's support first and keep the transcript. For anything involving what we published, come straight to us — corrections are the messages we act on fastest, and we would rather hear that a bonus term has changed from a reader than discover it three months late. Our facts were last checked on Sep 25, 2026, and time-sensitive terms move faster than we can re-verify every page, so flagging a change genuinely helps.
Write to [email protected] and give us the detail. We will take it from there.
— Mason Dalton, editorial team, Online Casinos